While smaller accents ship within 3–5 business days, our larger architectural pieces and textiles are crafted on demand to ensure the highest standard of finish. These select items feature a dedicated lead time of approximately 3 weeks. Delivery times vary based on your location, and full tracking details will be emailed directly to you upon dispatch.

We are always here to help. For any questions or support, please contact us at support@sottohouse.com

If your order appears to be lost, please contact our customer service team at: support@sottohouse.com with your order number and we'll investigate the issue. In cases where the package was marked as delivered but is missing, it may be considered stolen. While we don't directly replace stolen items, we recommend you file a police report and contact your home insurance for possible coverage.